Help & Support
Hana answers your frequently asked questions.
If you have further questions, please feel free to contact us via social media.
Frequently Asked Questions & Answers
Q1: What is Hana?
Hana is a luxury goods trading platform that provides secure and reliable online buying, selling, and trading services. We are committed to offering high-quality products and exceptional customer service.
Q2: How do I purchase items on Hana?
Browse the website, select products, add them to your cart, provide your delivery address and payment details, and complete your order. We will then arrange delivery or pickup.
Q3: How do you ensure the authenticity and quality of products?
We collaborate with trusted suppliers and conduct strict audits and verification processes to guarantee the authenticity and quality of all items sold.
Q4: How is transaction security ensured?
Hana uses encryption technology to protect personal and financial information and partners with reputable electronic payment institutions. We also advise customers to remain vigilant.
Q5: How can I contact customer service?
You can reach us via the contact form on our website or directly visit the [Contact Us] page. We will respond as soon as possible.
Q6: What payment methods are accepted?
Hana accepts major credit cards such as Visa and Mastercard, as well as PayPal.
Q7: Do you offer global shipping?
Yes, we provide worldwide shipping. Additional fees and delivery times may apply.
Q8: How can I track my order shipment status?
Log into your Hana account to track your order status. You will also receive a tracking number to monitor your package location.
Q9: What should I do if the product arrives damaged?
Please contact customer service immediately. We will assist you with return or exchange procedures.
Q10: How can I cancel an order?
Check your order status and contact customer service. Note that cancellations may be subject to specific terms and conditions.
Q11: Does Hana offer repair and maintenance services?
Hana does not directly provide repair or maintenance services, but some products may include original manufacturer warranties.
Q12: Does Hana have a membership program?
Yes, becoming a member allows you to enjoy exclusive offers and promotions.
Q13: Do you provide discreet packaging for products?
Yes, all items are shipped in unmarked packaging to protect customer privacy.
Q14: Do you offer product try-on or trial services?
Currently, we do not offer this service. We recommend carefully reading product descriptions and size guides.
Q15: How can I inquire about the authentic value of a product?
Prices are assessed based on market value and other factors. If you have questions, please contact customer service.
Q16: Do you provide professional authentication services for products?
Yes, all bags sold on our platform are authenticated by reputable agencies, including Entrupy, Legit, or Guangzhou Inspection Testing Certification Group, ensuring quality and absolute authenticity.
Q17: How can I check my order history?
Log into your account and navigate to the order history section.
Q18: Do you offer regular authentication services?
No, we do not. We recommend consulting professional authentication agencies for luxury goods inspections.
Q19: How can I subscribe to the latest news and promotions?
You can register as a member to receive our email newsletters. Also, follow our social media for real-time updates:
https://www.instagram.com/hanavintagehk/
If you need further assistance or have additional questions, please feel free to contact us directly!